Returns & Guarantee Policy
1. Returns We accept returns. You can return unused items in their original packaging within 60 days of your purchase by contacting us at [email protected] with your order number and details of your request. If 60 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
2. Exchanges We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with your order details and details of the defect detected.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Shipping To return an item you purchased within the above specified return period, or to begin the process of your exchange please mail your item to:
89 Carlingview Drive
Etobicoke, Ontario, M9W 5E4
* Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping..